Pre-Orders - LJ Shop

Pre-Orders

Pre-orders offer our customers the possibility to reserve and acquire products before their official availability or stocking. By placing a pre-order, you secure the acquisition of a highly anticipated item, in limited quantity or simply one you would like to have, ensuring that you are among the first to benefit from it upon its release or availability. It is a privileged opportunity for enthusiasts and collectors to secure their purchases in advance.

Unforeseen Events with Pre-orders

It is important to note that despite all our efforts to satisfy our customers, pre-orders may be subject to unforeseen events. We rely on the timelines of our distributors, suppliers, and postal services for product delivery. Consequently, it may happen that certain pre-orders are canceled due to logistical constraints or supply issues. Additionally, although we take all necessary precautions to ensure careful and secure handling, it is possible for packages to arrive damaged upon receipt at our premises.

All these unforeseen events can have an impact on the order, potentially resulting in a reduction of available stock or even, in some cases, cancellation of the pre-order. Furthermore, please note that gifts added during pre-orders will be shipped only once all pre-ordered products are available in our premises.

Orders containing pre-ordered products will be shipped in their entirety once all items are in stock. However, partial shipments can be arranged upon request, but additional shipping costs will be borne by the customer.

Additionally, under certain circumstances, LJ Shop may also decide to proactively ship available products. If this is the case, we will inform you.

In any case, our team is available to handle each case and request, ensuring the best possible shopping experience for our customers.

Policy on Pre-order Cancellations

Due to the specific nature of pre-orders and the commitments made to our suppliers and distributors, pre-orders unfortunately cannot be canceled once they have been confirmed and paid for. This policy aims to ensure fair stock management and to avoid potential harm caused by late cancellation of pre-orders, which can impact our supply chain and the satisfaction of our entire customer base. Therefore, we encourage you to carefully consider before placing a pre-order and to contact us if you have any questions or need further assistance before finalizing your order.

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